Service Plans
Business Plans:
We offer a variety of plans for businesses. Please inquire for more details.
Current Install and Equipment Fees
We are currently waiving the charge of $150 for a standard install in an effort to make our service more affordable for all, particularly in light of the economic challenges arising from the pandemic. Non-standard installs requiring additional labor, use of a bucket truck, equipment, time, or supplies will be estimated. A router is required to connect to the Barger Creek network and must be purchased by the customer and available at time of install. We have them for sale or you may purchase one from a third party. Routers purchased from a third party must be approved by BCW installers. Our installers will configure your router to work with our service. The type of router installed will have an impact on the internet speed within the premises and every effort will be made to get the best performance out of the router. Barger Creek has received a state grant allowing us to provide a $40 discount on the price of a router purchased from Barger Creek. All routers must be password protected at all times. Customers are responsible for knowing their passwords. There is a charge for a service call made for a router that has been reconfigured without assistance from Barger Creek or a lost or forgotten password. All installed equipment remains the property of Barger Creek Wireless except the router. The router becomes the property and responsibility of the customer. Routers have a fixed operational life and require firmware updates and eventual replacement. This is the responsibility of the customer. Barger Creek is available to assist with and replace routers with a charge to the customer for time and materials.
Installation Process
Each BCW client will need a unique installation plan. We want to provide the best service possible and this means our first step in connecting a customer will be to come out to the installation site and do a signal strength survey. Barger Creek Wireless will only sell a plan to a customer if the needed signal strength can be demonstrated. This initial site survey will be done at no charge to the client.
In order for BCW to provide internet service, each client will need an antenna and radio installed on the exterior of the building which connects by cable to a power-over-internet (POE) box inside the building. That POE will need to be close to an electrical outlet in the building. The POE connects to the router by cable. The best location for placement of these devices will be determined during the site survey and a plan for the exact location of the installation will be designed and discussed with the client. It is the responsibility of the client to make the installer aware of drain fields, septic tanks or well heads in the event that a bucket truck is required for the install.
When the site survey is completed and the customer agrees to the plan, the customer authorizes BCW or its contractor(s) to install the necessary cable and equipment required for the wireless Internet service on the premises specified by the plan. The standard installation includes the mounting of an antenna and radio on the outside of the house and/or building, the routing of cable(s) by the most direct path to the location of the interior POE and the placement of that POE. The wireless router will also be configured at that time.
Fishing walls and/or attic crawling is not included with standard installation. The connecting of multiple computers at the customer’s premises will require additional costs in equipment and cabling. Any requests for custom installation work will require additional charges. BCW and its contractor(s) will not be liable for any alterations to customer’s premises that result from the installation or removal of the equipment and/or cabling including any holes in walls, cable or antenna mounting brackets; although great care will be used to make the installations reasonably appealing.
If at any time, the client requires the equipment to be relocated on the premises, a service call charge will be assessed for labor required. Under no circumstances should the client move or tamper with BCW equipment unless granted with written permission. If the client chooses to cancel service, BCW will come and remove the equipment at no charge. Every attempt will be made to do this in a timely manner.
Billing
Customers will be billed on the first (1st) day of each calendar month for the upcoming month of internet usage as well as any fees and outstanding charges. Payment is due by the 15th of the month. Customers may manage one-time payments or set up a method of auto-payment by credit or debit card or by ACH through our customer portal. Billing statements will be sent by email unless a customer requests otherwise.
Vacation/Part-Time
The service can be put in standby mode for residents that are part-time. Customers must request this through an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by text message to 989-341-3417. The monthly service cost will be reduced to $20 per month for any plan and the standby mode pricing will be prorated for the remainder of the month. The full discount will begin with the next billing cycle. Service can be reactivated at any time by contacting our office. Customers will be billed a prorated amount for the remaining portion of the month in which service is restored. This charge will show on the bill for the following month.
Taxes and Government Fees
At this time, there are no taxes or government fees charged.
Additional Fees
On-premises requested technical assistance - $50/hour labor service fee. Charges are due for payment at the completion of the service call. Service upgrades requiring an equipment change will not be charged a service fee.
Returned check fee - $25
Charges related to past due accounts are listed in their own section.
Past Due Accounts
When an account becomes 15 calendar days past due, service to all accounts in the client’s name may be suspended and internet service will be unavailable. BCW will make one attempt by email to let the customer know when a credit card payment has been rejected by the credit card company or that a check has been returned. The customer can restore service by paying the remaining balance. At the time of restoration, the client will be charged their agreed upon monthly rate for each missed month including time the service has been suspended. Customers may also be charged a $30 reconnect fee. Customers are encouraged to contact the BCW office if payment will be an issue for the billing cycle and we will work with you to keep your account active.
After 30 calendar days with payment past due, BCW may consider the account terminated unless the client is granted an extension by BCW. Upon termination of the account, BCW will remove the equipment from the customer’s premises in a timely manner. If the client wishes to resume service after the 30 days past due, the client may be charged an installation fee. This may be charged even if BCW has not collected the equipment from the premises and no service visit is required. Barger Creek Wireless reserves the right to refuse to resume a business relationship with the client.
Equipment Damage or Loss
BCW will repair and/or replace damaged or defective equipment, if any, as long as such damage or defect was not caused by misuse or other improper operations or handling by the customer with the exception of routers purchased from BCW. Once the internet connection is operational at the customer premise, it is the responsibility of the customer to cover the cost of repair or replacement of BCW equipment installed at that location should damage or loss occur. When an account is terminated by either the customer or BCW, the equipment must be in working condition when our technicians come to remove it from the premises. Clients will cover the costs of repair or replacement if the equipment is not found in working condition. Any charges for damaged or lost equipment are to be paid within 60 days of the billing for the damage or loss. Upon termination of an account, technicians will make one trip to collect the equipment which will be scheduled through our office within 30 days of the termination. If they arrive for the appointment and are not able to collect the equipment at that time or if the client does not make arrangements for the collection of the equipment within the 30 days, BCW will proceed as if the equipment is lost and customers will be billed for the replacement cost. If the customer makes the appointment to have the equipment collected beyond the 30 days but within 90 days and the equipment is found in good working order when collected, the charges will be cancelled or refunded less a $100 service charge for our technician to retrieve the equipment. There is no charge for this service if scheduled within 30 days of termination. If no attempt is made by the customer during those 90 days, any charges for equipment replacement will remain in place and are not refundable. Barger Creek Wireless retains ownership of all equipment even if the client pays to have that equipment replaced. Terms and conditions
Terms and conditions
Full Terms and Conditions are available here:
