Service Plans
Business Plans:
We offer a variety of plans for businesses. Please inquire for more details.
Install and Equipment Fees:
We are currently waiving the charge of $150 for a standard install in an effort to make our service more affordable for all. Non-standard installs requiring additional labor, use of a bucket truck, equipment, time, more than 100 feet of cable, or supplies may have associated charges.
Routers:
A router is required to connect to the Barger Creek network and must be purchased by the customer and available at time of install. We have them for sale or you may purchase one from a third party. Routers purchased from a third party must be approved by BCW installers. Our installers will configure your router to work with our service. The type of router installed will have an impact on the internet speed within the premises and every effort will be made to get the best performance out of the router. All routers must be password protected at all times. Customers are responsible for knowing their passwords. There is a charge for a service call made to set up a router that has been wiped or reconfigured without assistance from Barger Creek or a lost or forgotten password. All installed equipment remains the property of Barger Creek Wireless except the router. The router becomes the property and responsibility of the customer. Routers have a fixed operational life and require firmware updates and eventual replacement. Customers are responsible for the cost of a new router and a discounted service call charge to have it installed. Customers may also purchase their own replacement router from a third party. Call the office for assistance with set-up if needed.
Installation Process:
Our first step in connecting a customer will be to come out to the installation site and do a signal strength survey. Barger Creek Wireless will only sell a plan to a customer if the needed signal strength can be demonstrated. This initial site survey will be done at no charge to the client.
Clients will need an antenna and radio (receiver) installed on the exterior of your building which connects by a cable to a power-over-internet (POE) box inside. That POE will need to be close to an electrical outlet inside the building. The POE connects to the router by cable. The best location for placement of these devices will be determined during the site survey and a plan for the exact location of the installation will be discussed with the client. It is the responsibility of the client to make the installer aware of drain fields, septic tanks or well heads in the event that a bucket truck is required for the install.
When the site survey is completed and the customer agrees to install service, the customer authorizes BCW or its contractor(s) to install the necessary cable and equipment required for the wireless Internet service on the premises. The standard installation includes the mounting of an antenna and radio on the outside of the house and/or building, the routing of cable(s) by the most direct path to the location of the interior POE and the placement of that POE. The wireless router will also be configured at that time.
Fishing walls and/or attic crawling is not included with standard installation. The connecting of multiple computers at the customer’s premises will require additional costs in equipment and cabling. Any requests for custom installation work will require additional charges. BCW and its contractor(s) will not be liable for any alterations to customer’s premises that result from the installation or removal of the equipment and/or cabling including any holes in walls, cable or antenna mounting brackets; although great care will be used to make the installations reasonably appealing.
If at any time, the client requires the equipment to be relocated on the premises, Barger Creek technicians will need to be scheduled to do the work. There may be a service call charge for the move. Under no circumstances should the client move or tamper with BCW equipment unless prior approval is obtained. If the client chooses to cancel service, BCW will come and remove the equipment at no charge. Every attempt will be made to do this in a timely manner.
Billing:
Customers will be billed on the first (1st) day of each calendar month for that month’s internet usage as well as any fees and outstanding charges. Payment is due by the 15th of the month. Customers may manage one-time payments or set up a method of auto-payment by credit or debit card or by ACH through our customer portal or by calling the office. Billing statements will be sent by email unless a customer requests otherwise.
Vacation/Part-Time:
The service can be put in vacation mode for residents that are part-time residents. Customers must request this through an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by text message to 989-341-3417. The monthly service cost will be reduced to $24 per month for any plan and the standby mode pricing will be prorated for the remainder of the month. The full discount will begin with the next billing cycle. Service can be reactivated at any time by contacting our office. Customers will be billed a prorated amount for the remaining portion of the month in which service is restored. This charge will show on the bill for the following month.
Taxes and Government Fees:
There are no taxes or government fees charged.
Additional Fees:
Network surcharge fee - $6/month - assessed to all customers and covers maintenance and operation of the network. This fee is in addition to the service package price.
On-premises requested technical assistance - $65/hour service fee. Service upgrades requiring an equipment change will not be charged a service fee.
Returned check fee - $25
Charges related to past due accounts are listed in their own section.
Past Due Accounts:
An account is delinquent if payment is 15 calendar days past due. A fee of $2.50 is charged for late payment. When delinquent, all services in the client’s name may be slowed or suspended. The customer can restore service by paying the past due balance. At the time of restoration, the client will be charged their agreed upon monthly rate for each missed month including time the service has been suspended. Customers may also be charged a $30 reconnect fee. Customers are encouraged to contact the BCW office if payment will be late for the billing cycle and we will work with you to keep your account active.
After 60 calendar days with payment past due, BCW will consider the account terminated unless the client is granted an extension by BCW. Upon termination of the account, BCW will remove the equipment from the customer’s premises in a timely manner. If the client wishes to resume service after the 60 days past due, the client may be charged an installation fee. This may be charged even if BCW has not collected the equipment from the premises and no service visit is required. Barger Creek Wireless reserves the right to refuse to resume a business relationship with the client.
Equipment Damage or Loss:
BCW will repair and/or replace damaged or defective receivers and antennas, if any, as long as such damage or defect was not caused by misuse or other improper operations or handling by the customer. Customers will be charged a replacement charge for a new router. Once the internet connection is operational at the customer premise, it is the responsibility of the customer to cover the cost of repair or replacement of BCW equipment installed at that location should damage or loss occur. When an account is terminated by either the customer or BCW, technicians will remove the equipment at Barger Creek’s convenience but every effort will be made to do this in a timely manner. The equipment must be in working condition when our technicians come to remove it from the premises. Clients will cover the costs of repair or replacement if the equipment is not found in working condition. Any charges for damaged or lost equipment are to be paid within 60 days of the billing for the damage or loss. Barger Creek Wireless retains ownership of all equipment even if the client pays to have that equipment replaced.
Terms and conditions
Full Terms and Conditions are available here: